Terms and Conditions

The Platform is owned and operated by:

SPOT CC S.R.L.

Registered office: Dumbrăvița, 98 Petofi Șandor Street, room 1, Timiș County

Trade Register no.: J2026036556009

Tax identification number: 54824915

Hereinafter, “SPOT” or the “Lessor”.

The services available through this version of the Platform are intended primarily for natural persons acting as consumers.

Contracts with legal entities or professionals may be subject to separate contractual conditions.

SPOT makes a container or individual storage space available to the Customer in exchange for rent.

The service is a lease of space.

It is not a warehousing, storage, inventory or individual guarding service for the Customer’s goods.

Goods placed in the Container remain at all times in the Customer’s possession, control and responsibility.

SPOT does not inventory the goods and does not ordinarily inspect the contents of the Container.

The reserved Container is identified in the contract and in the application by a unique number or code.

The exact location, allocated Container and access instructions are communicated to the Customer through the Platform and/or the reservation confirmation.

SPOT spaces are intended exclusively for storing permitted movable goods.

The Customer may reserve a Container through the Platform for one of the available periods.

Before the reservation is completed, the relevant information will be displayed regarding:

the service price, period, applicable security deposit, start date, location, Container or Container category, and any additional costs.

The Customer must verify the information entered before confirming the order.

The reservation is confirmed after completing the process indicated by the Platform and SPOT sending the confirmation.

For an individual Customer, the contract is made available electronically.

The contract may be concluded and confirmed exclusively online.

Applicable contractual documents may include:

the Rental Agreement, these Terms and Conditions, the Container Use, Access and Safety Rules, the Privacy Policy, and handover documents.

The Customer must be able to save or consult the documents applicable to their contract.

For the standard SPOT service, the Contract is concluded for an indefinite period and continues through a monthly subscription until termination.

Payment for the following period may be processed automatically according to the selected payment system.

The Customer may cancel the subscription no later than 24 hours before the next recurring payment is processed.

Cancelling the subscription prevents the next renewal without affecting the period already paid for, except where the law provides otherwise.

The applicable price is the price shown to the Customer on the Platform before the reservation is completed.

The price displayed to consumers includes taxes applicable under the law.

Promotional prices are valid only for the period and under the conditions stated in the relevant offer.

SPOT will not charge the Customer costs that were not disclosed before the contract was concluded.

A security deposit may be required for renting the Container.

The amount of the security deposit is communicated before the contract is concluded.

The security deposit is returned after the contract ends and the Container has been checked.

Justified and evidenced amounts may be withheld from the security deposit for:

outstanding rent, damage beyond normal wear and tear, cleaning or sanitation, removal of goods, lost or damaged access systems, and other loss attributable to the Customer.

If the loss exceeds the security deposit, the difference may be claimed separately.

The Customer must pay rent and other amounts due by the established deadlines.

Late-payment penalties provided by the Contract may apply.

For contracts concluded with individuals, total penalties will not exceed the principal debt, in accordance with the applicable SPOT Contract.

SPOT may send notices regarding outstanding amounts by email, SMS, WhatsApp, telephone or through the Platform.

For distance contracts concluded with a consumer, the consumer has a statutory right of withdrawal within 14 calendar days from conclusion of the contract, under the conditions provided by Romanian Government Emergency Ordinance no. 34/2014.

No reason is required for withdrawal.

The Customer may communicate withdrawal through an unequivocal statement sent to SPOT using the contact details indicated on the Platform.

If the Customer expressly requests that the service begin before the 14-day period expires, the Customer requests performance of the Contract to start during the withdrawal period.

If the Customer later withdraws, the proportional amount corresponding to the period during which the service was actually provided may be due, under the conditions of the law.

This request must be expressed separately and explicitly by the Customer on the Platform.

Separately from the consumer’s statutory right of withdrawal, SPOT may allow the Customer to reserve a Container several days before the rental starts.

During the reservation process, SPOT may offer an additional flexible-cancellation option priced at RON 20.

If the Customer purchases this option and gives up the reservation before the rental starts, the standard reservation cancellation fee does not apply, under the conditions shown at the time of reservation.

If the Customer did not purchase the flexible-cancellation option and requests commercial cancellation of the reservation before the contract starts, SPOT may charge a RON 50 cancellation fee in accordance with the Contract.

These commercial rules do not limit or replace the consumer’s statutory right of withdrawal where that right applies.

Handover of the Container may take place exclusively online through the SPOT CC application.

The condition of the Container may be documented through dated, time-marked photographs, referred to in the Contract as “time-stamped” photographs.

The Customer must check the condition of the Container and report any identified problems without delay.

Access is provided through the systems made available by SPOT, which may include:

PIN code, application, platform, PIN box, key, padlock or other access systems.

The Customer must comply with the access hours communicated by SPOT for the relevant location.

If a location is presented as having 24/7 access, access is permitted 24/7 subject to the Contract and the Rules.

Codes, keys and other means of access must be kept secure.

The Customer must not disclose them to unauthorized persons.

If the Customer allows other persons to access the Premises or Container, the Customer is responsible for their actions and damage they cause, subject to the law and the Contract.

Loss of a key or compromise of a code must be reported to SPOT as quickly as possible.

The PIN box is used for the initial handover of the key and for returning it at the end of the rental period.

After placing goods in the Container, the Customer must take the key with them and keep it during the rental.

At the end, the key must be returned to the PIN box.

If the Customer changes the PIN of the box, it must be restored to the original PIN before handover of the Container.

The Customer may use their own padlock if they keep the original SPOT padlock and reinstall it before handover of the Container.

Justified replacement, reset or intervention costs may be charged to the Customer where SPOT systems are lost, damaged or modified through the Customer’s fault.

The Container is intended exclusively for storing lawful movable goods that are clean, dry and properly packed.

It may not be used as:

a dwelling, sleeping space, workshop, production space, repair space, commercial premises open to the public, or for activities other than authorized storage.

The Customer is responsible for placement, stacking, packing and protection of the goods.

The Customer understands that a Container is a metal structure and that internal temperature and humidity may vary depending on external conditions.

Goods sensitive to condensation, humidity or temperature changes must be adequately protected.

For cardboard, textiles, mattresses, furniture, electronics, documents, wood or other absorbent materials, the use of pallets, plastic boxes, films, covers or other suitable protection systems is recommended.

It is prohibited to place or keep in the Container:

• narcotic or psychotropic substances, or products unlawfully possessed;
• weapons and ammunition;
• explosive, pyrotechnic, flammable, radioactive, toxic or dangerous materials;
• separately stored fuels, gas cylinders and dangerous chemical substances;
• corrosive materials or materials producing harmful emissions;
• stolen, counterfeit or smuggled goods, or goods originating from criminal offences;
• animals, plants or other living organisms;
• perishable food or products that may cause odours, mould or pests;
• waste, rubbish and contaminated materials;
• damaged batteries or accumulators, or other equipment presenting an obvious fire risk;
• cash, precious metals, jewellery, original high-value documents or other goods of exceptional value;
• any goods whose possession or storage is contrary to law.

The Customer is responsible for the nature, origin and legality of the goods placed in the Container.

Container doors are heavy and must be used carefully.

The Customer must open and close them slowly and in a controlled manner.

Normally, the right-hand door opens first unless displayed instructions state otherwise.

The Customer must stand to the side of the doors and avoid areas where the body could be trapped or struck.

If a door appears jammed, under tension, misaligned or unusually difficult to operate, the Customer must stop operating it and contact SPOT.

The doors must not be forced.

Wind may suddenly move the Container doors.

In strong wind, storms, ice, snow or other conditions that make operation unsafe, the Customer must avoid using the doors until they can be operated safely.

The doors must not be left open and unattended.

The Customer may not modify the Container.

Without SPOT’s express consent, the following are prohibited:

drilling, perforating, welding, cutting, painting, permanent bonding, permanent installation of shelving or accessories, or modification of the doors, hinges, padlock or electrical installation.

If the Container has an electrical installation, it is intended exclusively for lighting provided by SPOT.

The Customer has no access to sockets for their own consumption.

Connecting tools, chargers, space heaters, refrigerators, batteries, IT equipment or other electrical consumers is not permitted.

The Customer may not modify or repair cables, light fittings, junction boxes, fuses or other electrical components.

Vehicle access is permitted for loading and unloading to the extent allowed by the configuration of the location.

The Premises are not a car park.

Vehicles must not block the gate, access ways, other Containers, equipment or emergency routes.

Vehicles left without authorization on the Premises may be removed in accordance with the law, and justified costs may be borne by the responsible person.

The Customer is responsible for persons accompanying them on the Premises.

Children, vulnerable persons and persons not taking part in loading or unloading operations must be supervised at all times.

These persons must be kept away from doors, vehicles, cables, equipment and other risk areas.

In the event of an accident or identification of a hazard, activity must be stopped immediately.

In the event of a medical emergency, fire, break-in or serious danger, the Customer must contact the emergency services by calling 112, as appropriate.

After making the situation safe, the Customer must inform SPOT as quickly as possible.

The Customer must inform SPOT if they observe:

defective doors, defective padlock, defective PIN box, leaks, damage, suspicious smells, exposed cables, lighting problems, vandalism or unauthorized access.

The Customer must not carry out repairs to SPOT equipment themselves.

Common areas, access points and the perimeter of the Premises may be monitored by video.

No cameras are installed inside the Containers.

The CCTV system is intended for the general security of the Premises and documentation of incidents and does not constitute an individual guarding service for the Customer’s goods.

Video recordings are kept in accordance with the Privacy Policy, currently for a maximum period of 30 days, except where retaining a particular recording is necessary to investigate an incident or comply with a legal obligation.

The Customer’s goods are not individually insured by SPOT unless expressly stated otherwise.

The Customer may obtain suitable insurance for the stored goods at their own expense.

SPOT is liable for loss or damage attributable to it under the law.

Because the service is a lease of space and not a storage contract, SPOT is not liable for loss or damage not attributable to it and caused, for example, by the nature of the goods, improper packing, improper stacking, the Customer’s actions or those of persons whom the Customer allows access, fortuitous events or force majeure.

No provision limits SPOT’s liability where such liability cannot be limited by law.

SPOT does not normally access the interior of the Container.

SPOT may access the Container, including by opening the locking system, where this is necessary:

• at the request or under the supervision of the competent authorities;
• in the event of fire, leaks, suspicious smells or another emergency;
• where there is danger to persons, property or the environment;
• where rent has remained unpaid for more than 15 days, after notice to the Customer;
• after termination of the Contract if the Container has not been vacated;
• in other situations where access is required by law.

If there are reasonable indications that prohibited goods or substances are present, SPOT may take measures permitted by law, including suspending access, terminating the Contract and notifying the competent authorities.

The Contract may end through:

cancellation of the subscription by the Customer, agreement of the Parties, exercise of the statutory right of withdrawal where applicable, or termination of the Contract under its terms and the law.

SPOT may terminate the Contract for serious breaches, including non-payment, storage of prohibited goods, use of the Container for another purpose or creation of significant risks.

When the Contract ends, the Customer must:

• remove all goods;
• leave the Container completely empty;
• remove their own rubbish and packaging;
• leave the Container clean and sanitary;
• reinstall the original SPOT padlock if they used their own;
• return the key;
• restore the PIN box to the original code if they changed it.

Normal wear and tear is excepted.

If goods remain in the Container after the Contract ends, SPOT will notify the Customer.

If the goods are not collected within 15 days of notice, SPOT may take the measures provided by the Contract and permitted by law, including removal, storage or, where appropriate, disposal of the goods.

The justified costs generated by these operations may be borne by the Customer.

SPOT processes personal data in accordance with the SPOT CC Privacy Policy, available separately on the Platform.

Depending on the service, data used to perform the Contract may include name, address, identification data, Romanian personal identification number (CNP), identity card number, email address, telephone number, payment information and other information necessary for contracting.

The Privacy Policy explains the purposes, legal bases, retention periods and rights of data subjects.

Use of cookies is governed by the Cookie Policy, available separately on the Platform.

Cookies strictly necessary for operation of the Platform may be used without consent where permitted by law.

Analytics, marketing or advertising cookies that require consent will not be activated before the appropriate consent has been obtained.

SPOT may use the contact details provided for communications necessary to perform the Contract, including:

confirmations, payments, invoices, access, incidents, payment notices, service changes and termination of the Contract.

Commercial and marketing communications are handled separately where required by law.

For issues concerning SPOT services, the Customer may contact:

The Parties will attempt to resolve any disagreements amicably.

Consumers may use the mechanisms made available by the Romanian National Authority for Consumer Protection (ANPC), including the Alternative Dispute Resolution (SAL) mechanism.

The Contract and these Terms and Conditions are governed by Romanian law.

For consumers, court jurisdiction is determined according to the applicable legal rules on consumer protection.

No provision of this document restricts mandatory rights granted to consumers by law.

SPOT may update this document for future periods if the service, Platform functionality or legislation changes.

Changes will not retroactively affect rights already acquired by the Customer.

Where significant changes affect an ongoing contract, the Customer will be informed under the conditions provided by law and the Contract.

Before the Contract is concluded, the Customer will be asked to confirm:

“I have read and accept the Terms and Conditions, the Rental Agreement and the Container Use, Access and Safety Rules.”

A separate, unticked confirmation must be used to start the service during the statutory withdrawal period:

“I expressly request that the service begin before the statutory 14-day withdrawal period expires, and I understand that if I withdraw after the service has begun, I owe the proportional value of the service already provided.”